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| NEWS AND INSIGHTS FOR THE MANHATTAN COMMUNITY | JULY 2024 |
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| SPOTLIGHT |
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THE EXCITEMENT IS BUILDING
The future of supply chain operations is here. At Momentum 2024, Manhattan proudly announced Manhattan Active® Supply Chain Planning (SCP) – the industry's first unified business planning platform.
This innovative solution shatters data silos, enabling real-time, bi-directional collaboration between planning and execution systems. Manhattan Active SCP unifies inventory, labor, distribution and transportation under a single, cohesive plan, optimizing your entire supply chain.
- Say Goodbye to Fragmented Planning
- Seamless Integration, Exceptional Outcomes
- Unified Platform, Unparalleled Power
The Future of Supply Chain Planning is Here
Manhattan Active SCP completes Manhattan’s vision of a unified supply chain. This cloud-native platform offers unmatched scalability and adaptability, with no need to upgrade and new innovations every 90 days. Experience the future of supply chain planning and unlock the power of seamless integration and real-time optimization. |
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| GROUP DYNAMITE: ROAD TO BECOMING AN OMNICHANNEL COMMERCE POWERHOUSE |
| Groupe Dynamite Inc. is leveraging Manhattan Active Omni’s broad functionality to significantly reduce ship times, inventory levels, and customer call times while also improving sales, profits, and customer satisfaction for its nearly 300 female fashion stores across North America. Find out how Groupe Dynamite is giving their customers a modern and personalized shopping experience with results that speak for themselves. |
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| TRANSFORM CUSTOMER SERVICE WITH GEN AI FOR RETAIL |
Traditional chatbots are a popular investment for retail customer self-service because they can promptly respond to customer inquiries at any time. Sure, they are fast, but they are also impersonal, unable to access inventory or change order details, and incapable of resolving complex issues.
Manhattan Active Maven for customer service is different. It is the only GenAI Assistant with native access to inventory, orders customer transactions and interactions. Maven is redefining customer service chatbots by providing personalized interactions, answering complex inquiries and delivering more self-service capability than ever before, increasing customer satisfaction and reducing costly customer service inquiries.
It is the next big technological leap in GenAI for the retail industry.
Plus, Manhattan Active Maven is unified within Manhattan Active Omni. No need for integration or development. |
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| FIVE ESSENTIAL ELEMENTS TO CREATE MODERN STORE EXPERIENCES |
| The modern store is the heart of omnichannel retail. It serves as a shopping destination, fulfillment hub, and customer service center, seamlessly supporting shoppers across digital and physical touchpoints. Discover how to cultivate unified commerce experiences that exceed customer expectations with this guide to the five essential elements of the modern store. |
| GET THE GUIDE NOW |
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| UNLOCKING COST SAVINGS WITH SUPPLY CHAIN UNIFICATION: DRIVING EFFICIENCY AND PROFITABILITY |
In today’s fast-paced supply chain landscape, balancing cost and service is vital. Join Rob Schaefer, Vice President TMS Sales and Bryant Smith, Director of Product Management in this webinar to see how unifying your supply chain can boost efficiency and cut costs. We’ll tackle 2024’s top challenges—from geopolitical instability to climate constraints and rising regulations—and show how enhanced load optimization, real-time visibility, and smart decisions drive major savings.
Tune in on July 31 at 12pm Eastern! |
| REGISTER NOW |
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VISIBILITY. CONNECTIVITY. EFFICIENCY.
KEHE CUSTOMER SUCCESS STORY |
“It’s a huge benefit for us being on the same platform.”
-Kevin Volk, Vice President Supply Chain
Hear from Kevin Volk on how KeHE optimizes its supply chain with Manhattan TMS and DFIO solutions. Kevin shares impressive gains in efficiency, on-time performance, and cost management. Discover the strategic edge of integration, data-driven decisions, and the exciting future expansion of Manhattan's capabilities. Don't miss these insights! |
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| MAXIMIZE YOUR EFFICIENCY: ROADMAP OF PICKING OPTIMIZATION WEBINAR |
| Discover strategies to streamline your picking process and boost your ROI. Learn about various picking methods, the shift to cluster picking, and the key factors driving pick cart efficiency. Hosted by Manhattan’s CSO team, don't miss out on this chance to streamline your most labor-intensive DC process. Reserve your spot today and come prepared with questions for our dedicated Q&A session! |
| REGISTER NOW |
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| MANHATTAN COMMUNITY: PROS TO KNOW |
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HEATHER MAHAN
VICE PRESIDENT, PROFESSIONAL SERVICES |
With over 20 years at Manhattan, Heather Mahan has worked closely with numerous customers to implement Manhattan’s supply chain commerce solutions. She currently leads a team of engagement directors who support complex implementations worldwide. Their goal is to ensure flawless execution of Manhattan services, from design and configuration to post go-live support, helping customers maximize the benefits of Manhattan Active solutions.
Heather and her team focus on:
- Best Practices: Providing guidance on implementation strategies.
- Risk Management: Identifying and mitigating program risks.
- Customer Success: Ensuring customers realize the value of their investment.
Heather's Top 3 Tips:
- Alignment: At the project's start, align tech and business stakeholders on program objectives. These should guide all design decisions, even if it means balancing priorities between business functions.
- Take Advantage: We deliver innovation in our Manhattan Active solutions every quarter! Review product announcements, peruse the release notes, talk to your account executives and services contacts and take full advantage of the coolest innovations we’re rolling out.
- Expert Support: Our team of nearly 2000 consulting professionals are deeply skilled and can assist with requirements documentation, configuration, testing, and more. Your success is our success! For questions or more information, contact Heather at [email protected].
Stay tuned for more on our expanded services offerings in the next newsletter! |
| LEARN MORE ABOUT MANHATTAN PROFESSIONAL SERVICES |
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The Manhattan Community Hub is your destination to easily connect, engage, and maximize your partnership with us. Want to join a community? Done! Curious about the WMS class schedule? Easy! Need to log a support ticket? Access the support portal in a snap!
It's all here, all in one place, just for you. |
| LEARN MORE ABOUT THE COMMUNITY HUB |
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