Optimize your retail operations.
Connect all customer experiences.
Manhattan Active® Omni enables your store operations to run smoothly and empowers your associates to create better, more connected customer experiences. It is built to work with offline resiliency and stores all offline activity, allowing your business to continue locally until connectivity is restored. And the best part? It’s all versionless and cloud-native technology, meaning you’ll never have to upgrade again.
1. Store Inventory Management
- Get warehouse-level inventory accuracy in your store with full in-store RFID support that quickly identifies and tracks items in the same app associates use for all other tasks, providing the ultimate in inventory accessibility, visibility and accuracy.
- Manage perpetual inventory with real-time adjustments, cycle counts and inventory updates that are available immediately in selling channel promising and sourcing.
- Secure seamless inventory receiving and transfers that sort by item, package, case or load with support for audits, blind receipts and wrong-store receiving.
2. Store Order Fulfillment
- Smarter picking strategies based on your store operations provide the optimal path for your associates when staging and fulfilling curbside and in-store pickups, ship-from-store and same-day delivery fulfillment.
- Track store performance metrics, fulfillment health and performance dashboards that highlight at-risk orders, rejection rates and revenue from additional purchases at pickup.
- Leverage real-time in-store fulfillment progress, backlog status and picking and packing performance.
3. Point of Sale
- Complete product catalog with images, in-store and in-network locations available in real-time. Unified omnicart technology that allows orders to be initiated in any channel and can be completed, returned or exchanged in any other channel.
- Endless aisle capabilities with real-time actionable access to global inventory across every store, distribution center, distributor, manufacturer and even inbound transit.
- Flexible payment options on mobile checkout enable support for contactless payments and shared payment terminals, multi-currency cash payment support and multiple payment types within a single transaction.
4. Store Engagement
- Customer insights into the entire history of every customer’s engagement; individualized trends, preferences and tendencies from real-time operational data.
- Clientele and connect like never before with real-time access to wishlists and order history. Communicate with customers directly in-app via text, e-mail, social or chat.
- Digital Self-Service with post-purchase capabilities that work with all omnichannel fulfillment methods, including contactless curbside pickup, return management, order tracking and order changes.
Feature Label
Occaecat quis nisi adipiscing veniam
Anim nisi quis qui consectetur eu aliqua velit nostrud do dolore ea aute veniam sed velit.
- Qui cillum magna
- Consequat incididunt incididunt deserunt
- Amet deserunt et lorem
- Voluptate aliqua duis voluptate
Feature Label
Occaecat quis nisi adipiscing veniam
Anim nisi quis qui consectetur eu aliqua velit nostrud do dolore ea aute veniam sed velit.
- Qui cillum magna
- Consequat incididunt incididunt deserunt
- Amet deserunt et lorem
- Voluptate aliqua duis voluptate
Feature Label
Occaecat quis nisi adipiscing veniam
Anim nisi quis qui consectetur eu aliqua velit nostrud do dolore ea aute veniam sed velit.
- Qui cillum magna
- Consequat incididunt incididunt deserunt
- Amet deserunt et lorem
- Voluptate aliqua duis voluptate